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Grievances

If you have a complaint regarding patient care and/or safety at Clinica Sierra Vista that you feel has not been satisfactorily resolved by the clinic or program staff, please contact the Corporate Office at 661-635-3050. Ask to speak with Jesenia Nevarez, Director of Quality, Risk Management, & Compliance Quality. You may also send a written summary of your concerns to:

CSV Corporate Office
Attention: Jesenia Nevarez
PO BOX 1559
Bakersfield, CA 93302-1559

If your issue has not been resolved through the efforts of CSV’s administrative team, you may contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or via email at complaint@jointcommission.org. You may also send your concerns to:

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have any questions, please contact Jesenia Nevarez, Director of Quality, Risk Management, & Compliance Quality at 661-635-3050 or csvquality@clinicasierravista.org