Grievances

If you have a complaint regarding patient care and/or safety at Clinica Sierra Vista that you feel has not been satisfactorily resolved by the clinic or program staff, please contact the Corporate Office at 661-635-3050 Option 5.

You may also send a written summary of your concerns to:

CSV Corporate Office
Attention: Compliance & Risk Management Dept.
1430 Truxtun Ave. Suite 400
Bakersfield CA, 93301

If your issue has not been resolved through the efforts of CSV’s administrative team, you may contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or via email at complaint@jointcommission.org. You may also send your concerns to:

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have any questions, please contact Nayeli Salazar, Compliance & Risk Manager at 661-635-3050 or compliance@clinicasierravista.org